Terms of service
FAQ
What are the shipping costs?
Shipping worldwide adds 4-20% to the total order amount depending on the delivery location and order contents; We deliver with DHL, FedEx,Ace logistics courier services and it takes around 3-7 business days for the parcel to arrive.
Or The client can place a courier order by herself.
What about import duty and tax payments?
International customs fees and taxes are not included in the overall product price and should be covered by the client. Please be aware of the delivery alerts received from the courier companies as any delays in duty payments might result in the parcel being returned back to us and extra expenditure.
Where do you ship from?
All of our wholesale orders are shipped from our warehouse in Jonava, Lithuania (EU).
What is your return/exchange policy?
We accept returns or exchanges only for damaged or defective items. In general, we do not accept returns of products purchased for wholesale price.
What payment methods do you accept?
All orders must be paid at least 50% in advance and other half should be paid then order is ready for shipment. The payments can be submitted via Bank transfer.
How long do orders take to ship?
Our processing time takes 3-4 weeks. Please note that shipping may additionally take from 3 to 7 business days depending on the shipping location and carrier.
Do you offer drop shipping?
No.
Do you offer fabric samples?
Our fabric samples are available free of charge if requested. Let us know which product categories you are interested in and send us your full address information along with the phone number. Samples will take around 1 week to arrive.
What is your MOV (minimum order value)?
MOV is 1000 eur. LIMITED TIME OFFER: NOW REDUCED TILL 500 eur.
How can I join loyalty program?
We offer our valued customer a discount if certain order values are reached. Long Term Partners participate in the Unique Linen loyalty program which is based on the order volumes and frequency. Every order you make will be summed up and a special discount issued for all future orders.
Please find them listed below:
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Please note that discounts are granted for the upcoming 12 months period and are recalculated accordingly.
Do you offer Private/White labeling?
Yes, we do offer such options. Please note that it's only available at a certain MOV and MOQ*.
MOV - 2000 EUR
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Product category |
MOQ per size |
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Clothing |
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Tablecloths/runners |
15 pcs |
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Kitchen towels/napkins/placemats |
20 pcs |
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Kitchen aprons |
15 pcs |
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Waffle towels 40x50;30x65;30x75;50x70 |
40 pcs |
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Waffle towels 65x125;100x140 |
35 pcs |
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Terry towels 30x30;40x50;50x70 |
50 pcs |
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Terry towels 70x115;85x140;100x140 |
35 pcs |
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Waffle bathrobes |
40 pcs |
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Linen bathrobes |
40 pcs |
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Bedding |
10 pcs |
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Pillowcases |
20 pcs |
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Waffle blankets |
15 pcs |
*MOQ depends on the fabric and product category and should be discussed directly with the team.
How can I track my order?
Once your items are shipped, you will receive order shipment confirmation email from us with tracking number included. Depending on the carrier, please go to their platform and enter the tracking number provided to see the tracking information.
Can I use your photography?
Product images are provided on individual request. Feel free to email us to request access for photos or videos.
Can I order fabric and product samples?
Unique Linen fabric samples are available free of charge if requested and we can arrange product samples that are charged at a wholesale price+50%.
Do you offer custom sizes and colors?
Customization options are available for all our products. We can make any color from PANTONE color pallette and make any sizes needed. Information on category MOQs, sizes, and custom color options is provided upon contacting our manager.
Shade disclaimer
Natural linen always varies in shade based on its harvesting and processing. The natural colour of the plant will have an influence even after the fibre becomes dyed fabric. These slight differences are what makes linen so beautiful and unique.